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Discuss ITIL

Discuss ITIL Advertisements Previous Page Next Page   ITIL is a framework providing best practice guidelines on all aspects of end to end service management. It covers complete spectrum of people, processes, products and use of partners. Now a day’s ITIL is being practiced by almost every company providing IT services to the customers. Previous…

ITIL – Useful Resources

ITIL – Useful Resources Advertisements Previous Page Next Page   The following resources contain additional information on ITIL. Please use them to get more in-depth knowledge on this topic. Useful Links on ITIL ITIL Training Guide – This page contains basic of ITIL and guidelines for ITIL training. ITIL process map on Wikipedia – This…

ITIL – Quick Guide

ITIL – Quick Guide Advertisements Previous Page Next Page   ITIL – Overview ITIL is a framework providing best practice guidelines on all aspects of end to end service management. It covers complete spectrum of people, processes, products and use of partners. Now a day’s ITIL is being practiced by almost every company providing IT…

ITIL – Interview Questions

ITIL – Interview Questions Advertisements Previous Page Next Page   Que: Which process is responsible for ensuring that the CMDB has been updated correctly? Change Management Problem Management Configuration Management Release Management Ans: C. Que: Which of the following details must be recorded for every CI in the CMDB? Type identity Unique identifier Version number…

ITIL – Service Reporting

ITIL – Service Reporting Advertisements Previous Page Next Page   Service Reporting deals with producing and delivering reports of achievements and trends against Service Levels. It is best practice to generate reports as per agreed format, content and frequency with the customers. The following diagram describes the overall flow of Service Reporting process Previous Page…